Michael Petrillose, the colleges academic director, said students can work online. "They can do it at their own convenience, at home on a laptop, on a smartphone. The goal is to standardise this knowledge and understanding." The college, the first vocational training institute for the tourism industry, will take students of all ages when it opens in September. It will offer qualifications from foundation to diploma level in subjects ranging from hospitality to culinary arts. It is hoped it will help to attract more Emiratis to the industry, said Mr Bin Hadher. It is believed about 3 to 4 per cent of the emirates tourism staff are UAE nationals. "The industry benefits from having nationals," Mr Bin Hadher said. "They want this indigenous experience. We clarify with families and locals the misconceptions about working in the tourism industry. We explain the strategy and potential opportunities." With Dubais goal of attracting 20 million tourists a year by 2020, there is a need for manpower. Since January, Dubai Tourism has run English courses as part of its nationalisation programme to attract school leavers and graduates.
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Martin said the state is putting the money that used to go to mental health facilities into community programs such as local group homes, which prepares the clients to return to their local communities. Success for those people, he said, often depends on the support structure they have in the community. The training included ideas that could benefit anyone trying to assist someone with mental illness during a difficult time: Show that you are concerned; try to get the person out of a hectic situation; remain calm; speak reassuringly, but firmly; dont try to touch the patient; get medical help if needed; speak slowing and clearly; use short sentences; be patient; acknowledge the terror the person may be feeling; and remind them even though their fear is real, its not life-threatening. When someone has a panic attack, Martin gave as an example, they can feel like they are dying or having a heart attack. Officers had opportunity to ask questions about conditions and the way they should try to respond. As police officers, some trainees said, they may have other duties during an encounter with a mental patient such as public safety. Martin said a police officers role might be different than that of a civilian, because of the types of encounters that might lead someone to call for their help. Still, Martin said he felt the training will help officers recognize mental illness and could give some guidance for officers in dealing with people. Martin had officers team up for an exercise: one officer took a rolled tube of paper and spoke into the ear of a colleague while another officer tried to carry on a conversation with them. He said for some people, mental illness is the distraction of another voice in their heads, telling them, for example, not to trust anyone. The course will assist our officers to identify when someone in our community may be struggling with a mental health or substance use problem and to connect them with the appropriate support and resources, when necessary, Hallman said.